Shipping & Returns Policy
Shipping
We will endeavour to deliver the Product(s) as soon as possible after confirmation of your order to the address you provide. We will try to keep you informed of any delay. We cannot accept responsibility for loss or damage caused by the postage service in delivering the Product(s).
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Lost Orders
If your order does not arrive, we must be notified in writing within 30 days from the order date. Any notification later than this will result in a void claim. Contact us at hello@myndly.co
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Order Changes
If you wish to make a change to your order, please contact us at hello@myndly.co. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product(s), the timing of supply, or anything else which would be necessary as a result of your requested change to your order.
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International Shipping
We ship worldwide. Please check what taxes and duties may apply, as we will not cover these. We will not be held responsible for any charges you may have to pay once the Product(s) reach the destination country. We cannot accept responsibility for loss or damage caused by the postage service in delivering the Product(s).
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Returns
Physical Products
We want you to be completely happy with your purchase. If you would like to return a Product(s) for a refund please contact us within 14 working days from the delivery date at hello@myndly.co. Items must be returned to us in their original condition with the sales receipt.
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If your Products are faulty or damaged, we must be notified in writing within 14 days of receipt of Products. Please contact us at hello@myndly.co and provide 1) Full details of the damage or fault and 2) Pictures. Any notification later than this will result in a void claim.
Unless the Product(s) is faulty, you are responsible for all costs associated with the return.
Any shipping costs for orders are non refundable.
Digital Products
All sales of Digital Products are final. No refunds are allowed due to the immediate access and nature of digital products.