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Frequently Asked Questions

Shipping and Returns

What is your Return Policy?

 

Physical Products

We want you to be completely happy with your purchase. If you would like to return a Physical Product for a refund, please contact us within 14 working days from the delivery date at hello@myndly.co.

 

Please note: 1) Items must be returned in their original condition with the sales receipt. 2) Unless the product(s) is faulty, you are responsible for all costs associated with the return. 3) The shipping cost for orders are non refundable. We recommend using a traceable service for returns to ensure they are received by us.

 

Digital Products

All sales of Digital Products are final. No refunds are allowed due to the immediate access and nature of digital products. 

You can access our Shipping and Returns Policy here.

Do you offer refunds on sale items?

Yes we do, in-line with the conditions of our Shipping and Returns Policy. Excludes Digital Products.

The product I received is defective or damaged. What do I do?

If the Product(s) you received is defective or damaged, please contact us at hello@myndly.co. We must be notified in writing within 14 days of receipt of products with 1) Full details of the defect or damage and 2) Pictures. Any notification later than this will result in a void claim.

Please note that all Product(s) are inspected before shipping to ensure you receive a quality item. We cannot accept responsibility for loss or damage caused by the postage service in delivering the Product(s).

How long will it take to receive a refund?

Once your refund has been received and approved, your refund will be processed within 5 business days.

I've entered the wrong delivery information. What do I do?

Please contact us at hello@myndly.co as soon as possible to correct any errors in your delivery information. Unfortunately, once your order has been dispatched we are unable to update any delivery information.

How long will my order take to arrive?

 

Physical Products

We will endeavour to deliver the Product(s) as soon as possible after confirmation of your order. We will try to keep you informed of any delay. Our postage and delivery is subject to Australia Post handling and services, which you can view via their website.

 

Digital Products

After completing your checkout, you will receive a link to download the document. 

Do you post internationally?

We ship worldwide. Please check what taxes and duties may apply, as we will not cover these. We will not be held responsible for any charges you may have to pay once the Product(s) reach the destination country. We cannot accept responsibility for loss or damage caused by the postage service in delivering the Product(s).

What happens if I'm not home to receive my delivery?

We recommend sending your order to an address where someone will be there to accept it. If no one is available at the time of delivery, your order will be left at the discretion of Australia Post.

How do I track my order?

Once your order has been dispatched, you’ll receive an email with your tracking number. To track your order, visit the Australia Post website and enter your tracking number for more information.

How much does postage cost?

 

Australia 

We offer complimentary standard shipping on all orders. Express Shipping is charged at a flat rate of $10.

 

Outside of Australia

Shipping costs are as listed at the checkout. We offer complimentary standard shipping on all orders over $150AUD.

How do I know if my order has been successful?

You should receive an order confirmation email within one hour of purchase. If you have not received your order confirmation email within this timeframe, please contact us at hello@myndly.co

Can I change or cancel my order once it has been submitted?

Yes, if you catch us before it has been dispatched. Please contact us at hello@myndly.co We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product(s), the timing of supply, or anything else which would be necessary as a result of your requested change to your order.

Expertise and Intellectual Property

I'm a coach / consultant. Can I use your products with my clients?

 

Physical Products

Yes, however we ask that you seek our written permission first.

Digital Products

Yes, however there are some limitations. Firstly, you will need to purchase a Product(s) per client. With each purchase, you are only granted one non-transferable, non-sublicensable, non-exclusive license to use the Product. You are not able to copy, reproduce or redistribute this purchase. Secondly, you agree not to display the content publicly, or create derivative works of the Product(s).

What is your psychology expertise?

We are AHPRA-registered psychologists. We have a Masters-level qualifications in organisational psychology (the science of human behaviour at work), and a Diploma-level qualification in positive psychology (the science of happiness and wellbeing). We have more than 10 years' post-registration experience working in, and for, various organisations supporting individuals, leaders and teams to improve their work+life.

Are your tools designed to treat mental health conditions such as anxiety and depression?

Our tools have been curated by psychologists. They are informed by positive psychology models and frameworks, and are intended to be evidence-based suggestions only for enhancing work and life. They are not intended to be a therapeutic tool or intervention, or to replace the advice of your health professional(s).

Brand

Does your brand have environmental values?

We are dedicated to eco-friendly practices. Our products are intentionally designed to be sustainable, promoting a mindful approach to consumption. We use compostable and recyclable postage packaging, which is non-branded for easy reusability. To support our stockists, we offer a low minimum order to minimise excess. We also reduce our environmental footprint by limiting paper usage, opting not to print thank you cards, and producing a limited quantity of brochures and flyers.

Sales and Promotions 

Is the new-subscriber discount valid for physical and digital products?

Yes.

Can I use the new-subscriber discount for sale items?

Unless otherwise stated, discount codes apply to full priced items only.

How can I receive the new-subscriber discount?

The discount code will be sent in the initial welcome email following sign up to our mailing list and can only be used once per customer.

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