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Frequently Asked Questions

  • Are your tools designed to treat mental health issues like depression and anxiety?
    Our tools have been curated by psychologists. They are informed by psychology models and frameworks, and are intended to be evidence-based suggestions only for enhancing work-life. They are not intended to be a therapeutic tool or intervention, or to replace the advice of your health professional(s).
  • What is your psychology expertise?
    We have qualifications in organisational psychology (the science of people at work), and positive psychology (the science of people at their best). We have 25 years' combined experience working in, and for, various organisations supporting individuals, leaders and teams to improve work-life.
  • What is your Return Policy?
    Physical Products: We want you to be completely happy with your purchase. If you would like to return a Physical Product for a refund, please contact us within 14 working days from the delivery date at hello@myndly.co. Please note: 1) Items must be returned in their original condition with the sales receipt. 2) Unless the product(s) is faulty, you are responsible for all costs associated with the return. 3) The shipping cost for orders are non refundable. We recommend using a traceable service for returns to ensure they are received by us. Digital Products: All sales of Digital Products are final. No refunds are allowed due to the immediate access and nature of digital products.
  • Do you offer refunds on sale items?
    Yes we do, in-line with the conditions of our Return Policy. Excludes Digital Products.
  • The product that I received is defective or damaged, what should I do?
    Oh no! If the product(s) you received is defective or damaged, please contact us at hello@myndly.co. We must be notified in writing within 14 days of receipt of products with 1) Full details of the defect or damage and 2) Pictures. Any notification later than this will result in a void claim.
  • How long will it take to receive my refund?
    Once your refund has been received and approved, your refund will be processed within 10 working days.
  • Help! I entered the wrong delivery information. What do I do?
    Please contact us at hello@myndly.co as soon as possible to correct any errors in your delivery information. Unfortunately, once your order has been dispatched we are unable to update any delivery information.
  • How long will my order take to arrive?
    Physical Products: Our postage and delivery is subject to Australia Post handling and services, which you can view via their website. Digital Products: After completing your checkout, you will receive a link to download the document. It will appear as a PDF file on the 'Thank You Page.' Additionally, an email with the download link, valid for 30 days, will be sent to you. If you have checked your 'spam' folder and still haven't received the download link, please get in touch with us via hello@myndly.co.
  • What happens if I am not home when my order is delivered?
    We recommend sending your order to an address where someone will be there to accept it. If no one is available at the time of delivery, your order will be left at the discretion of Australia Post.
  • How do I track my order?
    Once your order has been dispatched, you’ll receive an email with your tracking number. To track your order, visit the Australia Post website and enter your tracking number for more information.
  • How much does postage cost?
    Australia: We offer complimentary standard shipping on all orders for delivery within Australia. Express Shipping is charged at a flat rate of $10. Outside of Australia: Shipping costs are as listed at the checkout. We offer complimentary standard shipping on all orders over $150.
  • What countries do you ship to?
    We ship worldwide. Please check what taxes and duties may apply, as we will not cover these. We will not be held responsible for any charges you may have to pay once the Products reach the destination country. We cannot accept responsibility for loss or damage caused by the postage service in delivering the Product(s).
  • How do I know if my order has been successful?
    You should receive an order confirmation email within one hour of purchase. If you have not received your order confirmation email within this timeframe, please contact us at hello@myndly.co
  • Can I change or cancel my order once I have submitted it?
    Yes, if you catch us before it has been dispatched. Please contact us at hello@myndly.co We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product(s), the timing of supply, or anything else which would be necessary as a result of your requested change to your order.
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